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Refund Policy

Thank you for shopping with SolomonEndeavors.com (Solomon Endeavors LLC). We strive to ensure your satisfaction with every purchase. Please review our refund policy below to understand the terms and conditions for requesting a refund.
 

General Refund Policy

Due to our No Return or All Sales Final Policy, refunds are not offered for change of mind, incorrect sizing, or other discretionary reasons. Refunds are only processed in specific circumstances as outlined below or as required by applicable law.
 

Eligible Refund Circumstances

We may issue refunds in the following cases, subject to verification:

  • Damaged or Defective Items: If your product arrives damaged or defective, please contact us within 48 hours of delivery at info@solomonendeavors.com. Upon verification, we may offer a full or partial refund or store credit at our discretion.

  • Incorrect Items: If you receive an item different from what you ordered, please notify us within 48 hours of delivery. If verified, we may issue a refund or send the correct item at no additional cost.

  • Non-Delivered Orders: If your order is not delivered due to an error on our part (e.g., lost in transit by the carrier), please contact us within 7 days of the expected delivery date. We will investigate and, if confirmed, issue a full refund or reship the order.

  • Legal Requirements: In jurisdictions where consumer protection laws mandate specific refund rights, we will comply with those legal obligations. Please contact us for details if you believe this applies to your purchase.
     

Non-Refundable Items

The following items are non-refundable under any circumstances unless required by law:

  • Personalized or custom-made products

  • Digital downloads or virtual products

  • Items marked as "final sale" or "clearance"

  • Gift cards
     

Refund Process

To request a refund under eligible circumstances:

  1. Contact our customer service team at [support email or phone number] within the specified time frame (48 hours for damaged/defective/incorrect items, 7 days for non-delivered orders).

  2. Provide your order number, a description of the issue, and any supporting evidence (e.g., photos of damaged items).

  3. Our team will review your request and respond within 3–5 business days.

If approved, refunds will be issued to the original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.
 

Shipping Costs

In line with our Shipping Policy, shipping costs paid by the customer are non-refunded unless the refund is due to an error on our part (e.g., incorrect or non-delivered items).
 

Contact Us

If you have any questions or concerns about our refund policy, please contact our customer service team at info@solomonendeavors.com. We’re here to help!
 

Last Updated: April 16, 2025

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